New comments cannot be posted and votes cannot be cast. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Tixel is a safe ticket marketplace to trade tickets from Ticketek. Attendance at business meetings and business travel. To read more about Covid-19 please visit our dedicated page here. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. They need a better system and more staff it seems. Are Refundable tickets offered on Gift Voucher sales? It's about $1500 and I have no idea what to do next. What a disgrace!! The following words or phrases have the meaning shown below wherever they appear in bold in this document. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. means an unforeseen circumstance completely outside. Confirmation that the document cannot be replaced in time for the Booking. Cool, just upload a goddamn police report. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Are Refundable tickets available through Ticketek Marketplace? What can I do if my tickets are lost, damaged or stolen? When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Basically, because they're the only game in town, and they can do whatever they fucking like. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Suncorp Stadium Once got a response to an email because I didnt purchase the ticket wont gi. Never ever again. I got tickets to a concert from ticketek that got cancelled of covid. Why even have the option of refundable tickets for an extra charge if I cant refund them? Wife tested positive on 13th. A copy of the letter requiring Jury Service. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. We/Us/Our We are the Booking agent with whom You made the Booking. Safe, Fast and Verified Verification can help ensure real people write reviews about real companies. No contact, no reply, nothing.You have stolen money from thousands of people who need it. We also ensure all reviews are published without moderation. are the business owner or registered Director, or a member of. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Times are approx. We/Us/Our We are the Booking agent with whom You made the Booking. I reported the scam to my credit card provider! Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Where documents can be replaced in advance of theBookingor on the day. etc. Years ago I did a few days temping at Tiketek. For many, international travel is back on the cards. Finally got an answer from them when I contacted fair trading to help. There is not one good review about this dodgy company. Press J to jump to the feed. Ticketek Marketplace (marketplace.ticketek.com.au). Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Safe, Fast and Verified 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Safe, Fast and Verified Are there any age restrictions enforced on my event? Please also read the General Conditions of Refund. I have been linked to your site from Ticketek.co.nz. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. confirmation or our website for contact details. Adverse weather with no Government Agency warnings not to travel. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. to then often have to go to their desk at the venue to follow up the issues. What gives? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Scalping 18. Clunky unhelpful booking site for Mary Poppins Melbourne. Emergency Services Police, Fire and Rescue Service or other Emergency Services. The best person in the world. A doctor cannot be You or a member of Your family. (Receipt required for Doctors note refund up to 50 or equivalent). This meant that I had to sit & concert was standing room only. i spent 2 hours online and still didn't manage to secure tickets. Might be worth looking into? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! means the unforeseen change of the date of an examination that. Our integration means you can list tickets for resale directly from your Ticketek account. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. This is not an insurance policy. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Pleased to meet you, won't you guess my name? Links relating to the City of Sydney, and NSW in general - please read our rules before posting. failed the examination previously and had to re-sit. An incident number or report from the Police or relevant traffic authority. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Ticketek is selling for the following venues only. As it got closer to Christmas I started to worry, as they were to be presents. All Theatres and productions and sporting events should seek alternative partners. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I would and do prefer not to use their services. Abusive partner? Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Why should I buy from Ticketek Marketplace? Easy as. Are Refundable tickets available through Ticketek Marketplace? Abhorrently bad process for handling refunds and rescheduling due to illness. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Like. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. To read more about Covid-19 please visit our dedicated page here. means a requirement to move address imposed on. Immediate household persons living together at the same permanent address. Where the examination is being provided by a commercial business (not by an educational board). Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Sick relative? More Info. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Fuck that, what a joke of an optional extra. Ltd. All Rights Reserved. Would I ever get the tickets! )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. is cancelled, postponed or cannot be fulfilled by the. The call centre shut the phone to the customer's face.. You'd think that but I had the same shitty experience with them on this front. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Confirmation of failure or disruption of the public transport. They rapidly charged my credit card, then didn't provide the tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Travel insurance and COVID-19: what you need to know. If they mean no-shows, then so be it. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Can I purchase multiple orders in one transaction? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. So thanks very much! 2023 ProductReview.com.au Pty. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Website doesn't work. Released a technology that is fully flawed just like the rest of the governing bodies around the world. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Where You have not been physically examined by a Doctor prior to the date of the Booking. Sell tickets directly from your Ticketek Account. Privacy (data erasure request) Sell tickets directly from your Ticketek Account. Where You have not been physically examined by a Doctor prior to the date of the Booking. They ended up rejecting my application for a refund and closing it down entirely. How did this happen? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I What to do?? Travelling can be a huge expense, which is why its normal to try to score savings when you can. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I will NEVER buy tickets from this company again! I'd be interested whether this is something the ACCC would be interested in. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Poor service really. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Adverse weather with no Government Agency warnings not to travel. Ive forgotten my password/My password has expired. ProductReview.com.au has affiliate partnerships. You can do anything you want if you're the only game in town. There is no phone number, only an email which does not get answered. They gave me specific number to call to move tickets. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Download the Ticketek App & add your ticket to your wallet now. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I want an refund, yet there is no way I can get it. The phone message also contradicts itself. Anyone can write a Trustpilot review. No way to recover tickets. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. What the hell is that? I paid the additional cost in checkout for refundable tickets. If you've forgotten your account details, never fear we also . Any vehicle You plan to use during the Booking. They are the shittest service in Australia. A copy of the travel warning from the Government Agency. I am trying to buy tickets but it says unable to lock the ticket. I have now been trying for a refund for 6 months. Sell tickets directly from your Ticketek Account. Voluntary relocation or where you are changing employer for a new role. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. There is no customer service centre you can call, just an automated voice call telling you to email. We may consider other Emergency Circumstances at our discretion. Stick to Ticketmaster. means cancellation or significant delay of flight(s) which. So sorry. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Therefore, it's impossible to speak to an actual person. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Inspite of giving all the details, continuous email stating - send it in new format or send more information. The office was just as bad as the ticket fees would have you believe. 2023 Trustpilot, Inc. All rights reserved. Don't EVER buy for a friend, NIGHTMARE. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek.
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