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2.6 What are the passport and visa requirements for my holiday? whether or not you've made your final payment and whether or not you actually have COVID-19. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Whilst onboard our ships you may participate in recreational activities. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Here's how to cancel or postpone a cruise due to COVID-19. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. make the full payment by the December 31, 2022 deadline. Until that point, your monies are not protected by our ABTA membership or any other arrangement. The travel organisers own booking conditions will apply to your contract. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. Persons using The Spa must be over the age of 18. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). 5.10 What about circumstances which are outside of your control? We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. Any increased non-refundable deposit payment required will be advised to you at the time of booking. You are required to follow all directions given to you by the staff on the tenders. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. We cannot accept responsibility for any services, which do not form part of the package holiday. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. The holiday will only be cancelled on the date we receive the i cancellation. 4.3 What about Special Services/Requirements? Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. 2.1 What about valuable or important items? In some cases, these could be the full cost of the ticket. Guests holding non-British passports should check with relevant embassies. To book your chosen holiday, contact one of our Personal Cruise Consultants on 0344 493 2043 (calls cost 7p per minute plus your local network access charge), book online at https://www.celebritycruises.com/gb or visit one of our authorised travel agents. If your flight tickets have been issued, standard airline cancellation penalties will also apply. Problems, so telephoned, cleared it. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) We will only accept complaints from the lead name of a booking. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. I have a question about the due date for the final payment. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. For more information, see https://www.state.gov/state-sponsors-of-terrorism. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. A contract will exist at this point, even if we are unable to confirm your flight details at that time. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. Find a Bargain Please choose a vacation type. All Activity; Search; More . IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. On board there are certain facilities where each entry is restricted by age. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. Full and final payment is due 75 days prior to sailing. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. For guests making bookings onboard any of our ships, different deposit policies may apply. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. https://www.celebritycruises.com/gb/privacy-policy. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. Our own processes and procedures change in line with those policies. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. From overseas, additional call charges may apply). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. Your confirmation invoice will show the latest planned timings. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. These groups may take place on the dates when you are sailing with us. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. Onboard please refer to the Guest Relations Desk or the Medical Centre. 379. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. and will dispose of containers holding alcohol. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. All Activity; Home ; Categories ; Cruise Lines "A - O" Celebrity Cruises ; Celebrity Web-Site - Final Payment Date - Glitch? In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk /ATOL Certificate. Find everything, but, what I wanted to know. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. 5.1 What If I am travelling with a group? This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. Advice on making a complaint is available at www.caa.co.uk. Please contact your Airline directly to pre-book your seats and note that there may be occasions when the airlines are unable to assist due to the fact that you may be travelling on a Group/seat block allocation. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. Please email specialistservicesuk@celebritycruises.com. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. If we need any other personal details, we will inform you before we obtain them from you. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . For ships originating in North America, the minimum drinking age is twenty-one (21). If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly next door or opposite) to the stateroom of the parent or Legal Guardian of the minor. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. Please check with your airline for details. Where a refund is due, we will pay you the full amount of the decrease in our costs. Photo Via: Celebrity Cruises. Once your EHIC has expired, youll be able to replace it with a GHIC. You must also give us details of any relevant insurance coverage you hold. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Restrictions apply and this policy is subject to change without notice. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares.