arhaus customer service complaints arhaus customer service complaints

Read complete details for Arhaus Archarge Credit Card Accounts. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. We'll be returning here for many years to come. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. However, the actual colors you see will depend on your computer monitor. The 1st one we got was warped so it was replaced. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am so thrilled with the guidance I received from Them. I will never do business with them again. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Sign up for promotions, decorating tips and more from our team. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Loved working with Etta and Chris. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. This order arrived yesterday, 7/18/14. We also purchased 6 leather:tacked dining chairs recently. Learn more about purchasing Worry-Free Protection Plans. The moment we walked in we knew this store fit our style. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Who is looking at this furniture before it goes out for delivery? Can I return an item to a store location? You send in pictures and they say nothing we can do. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. As we walked through the showreom we saw so many things that we loved! Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Debra answered all our many questions and offer good advice. Arhaus is a lovely store in Plano/ Frisco Texas area. We purchased a Taylor couch set with love seat, chair and three person/long couch. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! We also ensure all reviews are published without moderation. She asked all the right questions of what I envisioned for my new place. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Yes, all pricing is consistent in stores, in the catalog, and online. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. After several emails and phone calls over a two-week period, I still do not have a return label. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Love my Pearson Gallery bedroom set. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Read trusted and proven furniture store reviews from thousands of real customers. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. He was super friendly and helpful. I have contacted customer support to get a refund for the other half of my returned order. Design materials that enhance the Arhaus brand and the overall . Each one was a recording to hang up and go online for more help. Thank you again! How can I ensure the furniture I am ordering fits in my home? To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Highly recommend Arhaus as a very good store with beautiful merchandise. If you placed your order in a store, contact your Design Consultant. Sales rep did further investigation and it seems that my order has not been processed at all! Similarly, the line between "pushy" and "helpful" can vary from person to person. The aesthetics of Arhaus is simply beautiful. The furniture itself has held up well with 5 kiddos, however the cushions have not. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. The pros: Nicely designed, modern sofas and sectionals. | Read 21-40 Reviews out of 40 Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. It's for sure my favorite furniture store in San Diego! The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. I sent a request for a second shipping label. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io She help really helped me through the process. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. We tried every possible method to inflate without, and it just. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Great furniture and sales people. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Overall I am I giving this a 4 star because of Tricia. Can I request delivery on a Saturday or Sunday? I bought chairs over 9 months ago. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Do you have a program for Interior Designers? Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Please have your order number available so that we may assist you more quickly. His product knowledge put us at ease once we decided on our bedroom set. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Sat, Mar 23, 2013 : 4:55 a.m. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Depending on your pick up location, the processing of this refund can take up to 30 days. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Once you've made your decision, send back the rug swatches within 14 days for a full refund. Can I pick up my merchandise at my local store? I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Excited for the sectional and living room pieces! I highly recommend this store! Never got it. Does someone need to be home to accept my delivery? Full-Time. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Q Where is Arhaus located? Step 1: Dig deeper by asking the right questions Unfortunately, their quality control leaves a lot to be desired. This is a high end store with dollar store customer service. We'll be back! All appeared sturdy and well constructed compared to other places I had visited. Slumber Search is supported by readers. I do and I don't like this place. I ordered Thanksgiving dishes first week in September. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We aim to provide readers with the most up-to-date information available about today's consumer products and services. What do we find? Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. I purchased several pieces of furniture from Arhaus. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. People that come over say the room belongs in a magazine. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. This was to be a birthday gift and I have this junk. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. I want to escalate past the store manager, but they will not provide a contact. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Thanks for nothing Arhaus. ForLocations, The World's Best For Customer Service Info. Return Policy: 14-60 Days With Restrictions. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. From looking at other recent reviews on various forums I'm not alone. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? I ordered lamps and bedding. Top flight experience over here. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Posted: February 21, 2023. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Debra Cleare helped us with bedroom furniture, accessories and tables. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. 4. I have worked with Michael Babcock to furnish two homes. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Overall, customers have good things to say about Arhaus and their online shopping experiences. What if my items do not fit upon delivery? We are talking about approx 1k on an order of over 20k. I called Arhaus a week and a half later. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. We picked the furniture, then we picked the material. We require contact information to ensure our reviewers are real. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Claim your profile to access Trustpilots free business tools and connect with customers. The. So we decided to check out Arhaus at UTC in La Jolla. Very poor customer service. I found them to be solidly built. Would definately recommend the store and their delivery again! If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. I had been looking for a while and when I found this set I fell in love. Beautiful furniture at shocking prices. I'm thrilled Arhaus has come to San Diego!! We will definitely be repeat customers. Andrea and Chris are amazing. Everyone there is incredibly helpful and great to work with too. Insane. Will I receive all of the items on my order at the same time? About. The couch bent in the middle and was closer to the floor than the ends. They said "we rarely get delays." How can I check on the status of my order? Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Placed an order for a dining room table in January. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. I have been an Arhaus customer for twenty+ years. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. It goes against our guidelines to offer incentives for reviews. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. This plan will also cover seam separation. DUTIES AND RESPONSIBILITIES Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Can I purchase or redeem an Arhaus Gift Card online? Will my merchandise be assembled at the time of delivery? Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. Don't waste your time. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. 11 reviews of Arhaus "LOVE THIS STORE. My residence wont be ready for weeks. Highly suggest you check it out and give your home that fresh touch Arhaus provides. Long wait . We have since been back to order additional items. Purchased a console for my living room! I apparently ordered a custom outdoor furniture set. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. The store is a joy for us to shop in and I don't particularly like furniture shopping. Unfortunate that they can't work to make customers happy. I mailed both boxes back to Ahaus the same day. Love everything! She is smart quick efficient and has a good eye! Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. :(. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. . Forget about it! Comenity Reviews. Deceptive!! Not sorry, we made a mistake, but denial that they had ever promised me the chairs. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Half showed up within a week. We have purchased gorgeous coffee table after seeing it on floor. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. The level of customer service was exceptional. The new Arhaus store in Colorado Springs is horrible. Phenomenal store. If it's your first time visiting this sign in page, you'll need to create a new account to continue. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. They have probably the most interesting and diverse high end furniture range in San Diego. Beautiful store with an impressive selection of unique but current furnishings and accessories. Clearance Items (marked Last Chance! We got the warranty and it still takes months to get our new furniture repaired. This store is a hidden gem and a must for shoppers searching for unique home furnishings. I have spent way too much money at Arhaus over the years to be treated so poorly. 51 customer reviews of Arhaus. I got many compliments on them. I'm being passed from employee to employee who have no idea what's going on. I, too, have shopped there and was completely ignored by their staff. Some mixed feedback about delivery. The shipping label would only cover the weight of one of the boxes. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. They are awful at customer service and do not stand behind their product. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. She has a flare and creative abilities which we appreciated. I mailed. | Read 21-38 Reviews out of 38 . For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? I went in today and found a floor sample chandelier. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Most of our products and custom options are available online, however not all pieces are shown. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. They assist you in every part of the process. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. First, the stain (whatever it was) would have gone into the cushion as well. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Who knows? Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I purchased a garden stool in October of 2022 that was delivered in November. Please contact Arhaus for details. It is a bad product as it provides them way too much room to deny claims. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Made to your specifications and submitted for production at the time of your order. He went above and beyond to make sure my husband and I were satisfied. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. I would suggest that no one buy any product from this company. The delivery men were gracious and the communications were thorough. All the dishes I paid full price for and I didn't get to use have since gone on sale. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. They then promised late August. Arhaus' customer service is definitely lacking. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. When I finally came close to making a choice I showed him a picture of my family room. I love this store! So the took them back and reordered the two chairs. You can prob get a $800 sofa on Wayfair thats better quality. Your experience can help others make better choices. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. The back cushions are not sewing straight. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. It's an amazing piece and like no other. We do not offer pick-ups at our distribution center. They don't call or email back. I never heard back from her. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I was thrilled with my order of outdoor patio furniture from Arhaus. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. And, the little details are a big reminder that a real person created something special just for you. No issues with ordering, delivery either. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. We find forgotten antiques and give them new life. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. $2650 and after 7 months, we still cant use the sleeper. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I was "disconnected" by phone 3 times. Coffee table arrived after extended wait with large black streaks all over it. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. He is honest and doesn't pressure you to purchase from Arhaus. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Instructions to log into the Arhaus credit card account. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. After the third time, the concierge suggested that I return the chairs and chose new ones. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. I requested new back cushion, fabric only, and was told No. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. I have called, many times. Staff all Wearing masks, and everything is very clean. She is amazing!!!! I've gone back to purchasing everything from Crate and Barrel and Wayfair. I hope Arhaus realizes what an asset they have in her. It looks amazing and well constructed. He was very professional and patient during our decision making process. She said she had just the the item. When they delivered in Nov 2021 they were the wrong chairs. 30 days: Bedding must be returned unused in the original product packaging. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. and didn't hear for a week, so I called him back again. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Beautiful showroom but very unprofessional service. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. My wife and I discovered Arhaus long before we had a house to put any furniture. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Daniel Mar has a great eye for color and space. Thank you. Love the furniture but pretty bad customer service. Here I am 3 months later and issue still not resolved. I was sent a second label that i used for the second box. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price!