I didnt even realize the problems I was having were common until just recently. Twin cooling system. After a couple of years the ice-maker started freezing up for both the down and the freezer. Consumers who believe they may be eligible for compensation should review the settlement terms and eligibility criteria carefully to determine whether they qualify. In response to this report, the company ordered all of its consumers to participate in mediation, which may take months or even years. Samsung also confirmed that One UI Watch will be available for Galaxy Watch onthe new, unified platformit jointly built with Google, bringing, Read More Latest Samsung Watch 2021 : User ExperienceContinue, With enhanced security capabilities offered by Samsungs exclusive fingerprint authentication algorithm and anti-spoofing technology. our fridge has done the freezing up thing for along time. He said this is a known defect / design issue by Samsung that has no realistic fix. Some consumers reported that their refrigerators were not cooling properly, leading to spoiled food and expensive losses. Overall, the settlement provided significant relief to consumers who had purchased defective Samsung refrigerators. I am also interested in entrepreneurship, gaming, and basketball. I am Trevor Eason an entrepreneur, a designer, web developer, and software engineer currently living in Dallas, TX. The Ice maker also freezes up whereby no ice is rendered. Ice maker on our RF28HMEDBSR/AA has frozen up since a month after purchase in 2014. If eligible, your lawyer will get in touch with you. Lead plaintiffs Ronald and Debra Bianchi claimed in their Samsung ice maker class action lawsuit that a defect in Samsung refrigerators with French door external . We go through a lot of ice and that model had the largest ice maker I could find. You should be aware of a few things if youre wondering how to join the class action lawsuit against Samsung refrigerators. The first time I agreed to cover 25% of the cost and I had to rent a car for transportation. Actually, the warranty stated that after so many repairs, the issue wasnt corrected, they should provide you with a new item. How do I join the class action lawsuit? When you pay that much to have the ice maker and it doesnt work, that is totally unacceptable!! He then said that he could not help me! these ref. What is the Samsung refrigerator ice maker class action? Updated on: May 18, 2022 / 6:41 PM I have always hated the vegetable drawers because they are almost impossible to remove and replace and they have areas in the front that collect unremovable debris. Try this phone number. It demonstrated the importance of holding manufacturers accountable for defects in their products and provided a mechanism for affected consumers to receive compensation for their losses. They again said they are not the tech so they dont know if it was the ice maker. We COMPLETELY furnished our home with all new Samsung appliances, what a mistake. The attorney representing the Samsung refrigerator in the case is Darryl Myhre. Food is lost when a compressor fails to keep a refrigerator cold. i want to sign up for the law suit on the ice maker. Samsung is the WORST product ever, and I dont miss an opportunity to approach other shoppers looking at any/all of their products. Its lawyers have said that it is working with the class action lawsuit to settle the issue. We have a Samsung RF28HMEDBSAR/AA unit, and it has done what is stated here since the day we got it? Lowes has not seen me since. Required fields are marked *. Silly and genuine hearted us we went on the word of Samsung, guess what? i HAVE TO BUY BAGS OF ICE SO WE CAN HAVE A COLD DRINK. We have a Samsung RS263 Side by Side refrigerator. We called a repairman and was told that there is no fix and that this problem is the subject of at least 2 class action suits to date. A cemetery posted a personal ad for a goose whose mate died. I think they should be sued along with Sam Sung. A: To be eligible for compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers must have purchased one of the affected refrigerator models and experienced specific problems such as cooling issues or ice maker problems. Eligibility also depends on the timing of the purchase, as only consumers who purchased affected models before a certain date are generally eligible. I have a 2019 Samsung refrigerator. I would like to join the class action lawsuit. We purchased a 4 door Samsung Refrigerator, February 19, 2019. Those who are affected by this problem can file a class-action lawsuit against the manufacturer. I have referred this from the local dealership to corporate. The proposed class action lawsuit follows closely behind a separate Whirlpool class action lawsuit that was recently settled for $21 million to resolve allegations concerning defective drain tubes in refrigerators manufactured by the company that caused freezing resulting in water leakage. I will like something to be done to this problem. The company has notified the Better Business Bureau and the Consumer Product Safety Commission but still failed to offer a repair or replacement. They came and fixed it because still under 1yr warranty. The suit also cites a service bulletin issued by the company in July 2015, which describes some of the problems consumers have experienced with their fridges. The ice builds up around the bucket causing the bucket to have to be pulled out and de-iced. Now I am experiencing that not enough cool inside the refrigerator because the inside back part is frozen. I have experienced the same problem. It recently froze up the feed causing water in the bottom of the fridge on the freezer side. I have a technitian at my house today trying to repair it one more time. I just noticed there was one, and I thought it was only my fridge that had that problem. repaired a few times, and now it stopped working. My heart goes out to the thousands of customers that are going through this right now. Despite proper maintenance, some Samsung refrigerators may experience problems. I have the french door model with the pull out freezer on the bottom. The ice maker has failed (frozen) five times since I purchased it. Our Samsung refrigerator is a great design, but the ice maker is useless. MY SON, MY DAUGHTER AND I ALL HAVE SAME SAMSUNG REFRIGERATOR AND WE ALL HAVE SAME PROBLEMICE MAKER FREEZES UP AND NO LONGER WORKSTHE REFRIGERATOR BUILDS UP ICE IN BACK OF REFRIGERATOR AND LEAKS WATER OUT THE BOTTOM UNDER DRAWER.I HAVE HAD A REPAIRMAN COME TWICE.AND CHARGED ME ALOT JUST TO USE A HAIR DRYER TO UNFREEZE THE ICE COMPARTMENT..HE REPLACED SOMETHING IN BACK OF INSIDE AND CHARGED ME LIKE 150.00 THEN IT KEPT HAPPENING AND ANOTHER REPAIRMAN WANTED 500.00 TO REPLACE INSIDE BACK OF REFRIGERATOR..NEVER NEVER AGAIN AM I BUYING A SAMSUNG AND FEEL BAD MY 2 KIDS WHO GOT HOUSES OF THEIR OWN ARE HAVING SAME EXACT PROBLEMSMY SON WENT OUT AND BOUGHT JUST AN ICE MAKER SO THEY COULD HAVE ICE. They can also contact Samsung or the claims administrator for more information. Had we known this was an issue we would never have began the lease. Overall, the claims process was designed to be accessible and user-friendly and provided affected consumers with a way to seek compensation for their losses. Consumers who believe they may be eligible for compensation should take the necessary steps to file a claim and provide the required documentation. To receive compensation, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. I have the EXACT same model number and we are having the same issues!!!! Everything in the fridge will be lost if they can not get someone out sooner. Its ashamed costumers spend there HARD EARNED MONEY on Junk that is just pretty on the outside. Im worried the water line will freeze and burst. The claims process was straightforward and could be completed online or by mail. Currently, the case is in mediation. Now we only get ice from the freezer, but I have to keep a rolled up towel in the back of the frig slide out drawer because water will run down the back inside of the fridge and pool in the drawer. I have to get on my hands and knees and chop the ice out so my freezer door will shut and work properly. This service bulletin is included in the lawsuit on page 39. Thousands of Samsung refrigerators have been recalled in recent months. My Samsung French Door Refrigerator has a puddle or Ice build up under the vegetable draws,, "This defect is fatal to the operation of the refrigerators, which serve one purpose: keeping food and other consumable goods at a safe temperature.". We just found out about this lawsuit this month from a appliance service man. At first, it was considered that the battery issue was specific to a particular model. samsung refrigerator class action lawsuit complaint filed over alleged frozen coil defect; samsung refrigerator recall list 2020; samsung . Purchase fridge in 2017, ice maker started freezing up. I hate this fridge!!! The refillable pitcher is not refilling properly and the fridge completely shut off! The parties in this dispute are Samsung refrigerator owners and Samsung USA. Would you take someone to court in a group action? Q: What Kind of Compensation Can Consumers Expect? Every day, I have to soak up the water in that area. No power, nothing. Im sure there is an ice problem as I cant even get my deli tray to open, appears to be frozen shut. Your email address will not be published. I have contacted my store at least 5 times and they always send a technitian but the problem re-occurs. The judge has ordered the parties to participate in mediation. Might investigate what appears to be additional action assuming our new equipment will go bad as did the original unit. According to the lawsuit, Samsungs french door refrigerator was aware of the flaw that causes the battery to overheat and the phone to catch fire but chose not to inform customers of it. I cant get through with Samsung customer service and I dont have time to stay on hold for hours, I have a business to run. PLEASE HELP paid almost $2 grand for fridge in 2015 out of warranty cannot afford new fridge. Samsung is criminally negligent (and so is Home Depot) for selling this garbage. Despite the lawsuits lengthy process, it has helped consumers recover their money. Food experts recommend cold storage at 43F or. I can document at least 4 service calls to repair it, with the final call stating that it cant be repaired due to manufactures defect. AT A LOSS as to where to turn now. I wouldve never purchased one had I known about this lawsuit & absolutely would love to be in the class action as its been an ongoing issue and huge annoyance having to de-ice ice maker almost weekly. When you pay that much to have the ice maker and it doesnt work, that is totally unacceptable!! Samsung is facing a refrigerator defect class action lawsuit over issues with the external ice dispenser on models with French doors, including allegations that the ice dispensers leak, produce slush and create excessive fan noise. You have to unplug the refrigerator from the power source and wait for about 20 minutes. As it stands right now, however, there are still no significant updates to share. After months of having the refrigerator it began this buzzing noise and we discovered that the unit had issues with the ice maker. Is there anyway we can get reimbursed for the cost of the refrigerator plus the service calls. And now, these cases are on trial stage in the court, as per the latest info. Powered and implemented by FactSet. We purchased a 4 door Samsung Refrigerator, February 19, 2019. I am Disabled, elderly, and needed the extra icemaker in the bottom freezer as it is easier to access from my wheelchiair, walker, or while using support devices. Please help. My rep from home depot was very good, he gave them what for when they tried to play with him, he went right to the top after about an hour and got me a replacement. We have a Samsung refrigerator model #RF22KREDBSR, we have had the service people come out 6 times. The ice maker has been serviced once and replaced under warranty. Meanwhile, a lawsuit has been filed against the company over the defective ice maker in several models. Me too. Addition Information Samsung Ice Maker Lawsuit, Class Action Lawsuit Filed Against Samsung Refrigerators Due to Ice Maker Issues. A lawsuit filed against Samsung for delivering defective refrigerators. Is it to late to join the class action lawsuit? The company has not responded to the suit as of yet, and it is not required to disclose the specifics of the claim. Q: What were the problems with Samsung refrigerators? So I had to call Samsung again and of course, they say they have to cancel the current ticket because it is a new issue and it wont be covered! I would like to join the class action for defective Samsung icemakers. At the Samsung Developer Conference held in San Fransisco, the Korean tech giant revealed that they will, Read More You wont believe what Samsung and Google just announced for your smart homeContinue, The K9 Thunder HOWITZER SELF-PROPELLED is the worlds most advanced self-propelled howitzer, developed by Korea using their own technology. Id love to get the information to join the law suit. The group's moderator, Tom O'Shea of Ohio, told CBS affiliate WTKR that he's trying to help people get refunds for their purchase. I bought a Samsung double door refrigerator ice maker doesnt work never received any recall notice bought it at lowes cant get anyone to fix it, no service repair company will not fix any Samsung appliance. The letter should explain why they are filing the case in the class action lawsuit and ask for a fix or proof of warranty. Your email address will not be published. Samsung profited greatly off of knowingly selling faulty fridges. Its really frustrating now to have to spend $2 every time we buy a bag of ice. Samsung provides detailed maintenance instructions and recommendations for each refrigerator model in the owners manual. Saghy asked a Samsung technician to come fix it, but the technician allegedly told Saghy the appliance had a defect and couldn't be repaired, according to the lawsuit. But after having the defrost problem fixed, the ice maker still didnt work. Furthermore, the plaintiffs allege that the manufacturer has failed to issue a recall. On behalf of the U.S. operations of the South Korean company, Matthew Jordan and Lisa Saghy, attorneys for the two, filed a complaint in New Jersey last Friday. My Samsung refrigerator is frozen over completely, for the 3rd time. I have had the exact same problem. Im so angry and disappointed in SAMSUNG. In a class-action lawsuit, customers of Samsung have sued the electronics business, saying that certain of the companys refrigerators do not keep food cold enough. The suit states that Samsung has failed to issue a recall, repair, or replacement for consumers affected by the faulty fridges. I use hair dryer to defrost outside of icemaker and it works for about 3 weeks before freezing over again. According to the complaint, more than 1,000 people have so far complained about the problem with the ice tray. To join a Samsung class action lawsuit, individuals must send a dispute letter to the company with the case number and their signature. He is very familiar with Samsung and is writing up what he found. I bought the refrigerator last year and its just out of warranty and Im just now finding about the class action suit. He moved it as per a Samsung Service Bulletin But the ice maker still freezes uop every 1-2 weeks and my husband has to use a spatula and my hair drier to get the unit out and clean up and restart it. What is the nature of the Samsung refrigerator class action lawsuit? The newly filed lawsuit includes refrigerators with . But I dont have Facebook and cant find any links to lodge my complaint or join the lawsuit. A total of 2.3 million claims were approved when the lawsuit was resolved. I see several others have asked. It is more expensive to get it fixed than to buy a new one. 1-856-772-7xxx. Thanks! 3. Has anyone figured out how to join? The company is not yet publicly apologetic about the lawsuit but has declined to comment on the matter. What can I do about getting money to buy a new refrigerator that we can actually use/have an Icemaker with? Were now beyond the manufacturers warranty period, so I wouldnt be surprised if Samsung quits making and/or repairing the replacement ice maker. A Facebook group for consumers to discuss the issue claims more than six thousand members. They are looking for damages covering lost/spoiled food . 2022 CBS Interactive Inc. All Rights Reserved. ]- How To Join Samsung Refrigerator Class Action Lawsuit, Samsung SmartThings Energy: The Smart Way to Manage Energy, You won't believe what Samsung and Google just announced for your smart home, K9 THUNDER HOWITZER SELF-PROPELLED (Made in Korea), Samsung Bot i Next-generation interaction robot News, You wont believe what Samsung and Google just announced for your smart home. I paid more than 200$ to remove the ice. It appears the Class Action (of which I knew nothing) has caused Samsung to snap to but only IF they are called directly. i have same problem with the refrigerator RF28HMEDBSRAA . SAMSUNG ILLINOIS CLASS ACTION LAWSUIT: JOIN NOW, 2. No cost to me whatsoever and it works perfectly, although for how long I cannot predict. As the launch date for Samsungs highly anticipated Galaxy S23 series inches closer, the rumors and leaks keep coming! After two years with the same issue we were told to purchase it and we would be refunded what we paid into it in 2022 we did just that. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. the repairman told us that they will not replace it. I hope something can be done, Also, the moisture in it is a shame, lots of ruined vegs. The theme of Samsung Researchs CES 2022 presentation is Digital Meets Physical. We demonstrate how personalized experiences valued by, Read More Samsung Bot i Next-generation interaction robot NewsContinue, Samsung and Google just made setting up your smart home much more accessible! We brought our unit in 2015 and very shortly after purchase began having issues with icemaker freezing. In this article, we will explore the details of the Samsung Refrigerator Class Action Lawsuit Settles, what it means for consumers, and what actions they can take. The ice maker has been freezing up for yr or so . I would like a refund on all four appliance that I purchased. The plaintiffs attorneys say Samsung issued a service bulletin in July 2015 that expands on the problems described by numerous consumers. My Samsung ice maker in the refrigerator doesnt work. All rights reserved. A class action lawsuit claiming to represent all Samsung ice makers claims that more than 20 models are flawed. My interests range from technology to photography. Click here for more details Which one of these applies to you? Problems with the ice maker after the first year! ice maker freezes up. One month after the warranty was up I had to have them come out since my ice maker quit working. Merck Agrees to Label Revision for Propecia Lawsuit, Types of Private Mortgage Insurance Lawsuits, The Reported Problems with Samsung Refrigerators. We have to call a repairman out at least 2 times a year, some years 3 times. Compensation may include reimbursement for out-of-pocket expenses such as repairs, replacements, or lost food, as well as other forms of compensation such as extended warranties or rebates. No more Samsung products for my house. How do I get into this lawsuit I have a Samsung refrigerator trouble from the start with the icemake first time warranty covered but it just keeps frosting up I have a model number RF265BEAESG bought in 2018 serial number OATU4BBK1001158V how do I get my money back I need a working fridge. My Samsung fits in the group of faulty ice makers. I BOUGHT MINE FROM HOME DEPOT THEY ARE NOT HONORING MY WARRANTY AND EITHER IS SAMSUNG I HAVE BEEN TRYING SINCE OCT 2021 AND THEY AS OF TODAY SAY BECAUSE IT WAS DAMAGED THEY ARE NOT GONNA FIX IT OR REPLACE SO MY HUSBAND WHO IS A VIETNAM VET AND IS GOING THROUGH A LOT AS IT IS, HAVING TO HAVE AN AMPUTATION RECENTLY KNOWS THAT WE JUST SPENT MONEY 28,00.OO ON A REFRIGERATOR THAT IS A LEMON AND THEY WONT HELP HOME DEPOT OR SAMSUNG. Had to have help to move the refrigerator to turn off the water valve. Others reported that their ice makers were freezing up, causing the refrigerator to make loud noises and leading to the need for frequent repairs. There is a Facebook group called SAMSUNG REFRIGERATOR RECALL USA NOW that has helpful information, and links to different entities to submit complaints about these defective refrigerators. While the company isnt denying that the ice maker is defective, the lawsuit claims that it has failed to issue a recall and offer a repair or replacement. What Possible Damages Could Be Awarded to You After a Motorcycle Accident? Once the claim was submitted, Samsung processed it and provided compensation to eligible consumers. Home News [Answered! VIDEO: How To Join Samsung Refrigerator Class Action Lawsuit? Difficult economy and loneliness forces some retirees to move in with family. You might be surprised. Since that purchase at least 5 times a year, we had to thaw out our icemaker. Total piece of crap! This has happened numerous times and Samsung has done nothing to help us with their product. When I called to confirm with the tech that the ticket had been updated they said no. Discovered huge amounts of water pouring out of the refrigerator. They noted that customers sent more than 600 complaints to the Consumer Product Safety Commission about Samsung refrigerators between January 2019 and December 2021. My RF28K9070SG icemaker failed 5 times. Start having problems with the ice maker freezing and then it started to unthaw my food. The ice maker has not functioned properly since day one with a frozen ice sheet that sits at the bottom of the ice bin. Purchased in 2017. Samsung is polluting the planet with fridges that last 2-3 years and are unrepairable.